FAQ
Shipping
We offer free shipping worldwide. Orders within the United States and to international destinations both ship free. Delivery times depend on geographical location, demand for the product, and customs processing.
How long does delivery take?
Typical delivery is 10-14 days on average and varies by country. Delivery dates are estimates, not guarantees.
Do I pay import duties or customs fees?
We pay import duties on international orders, so you owe no import fees at delivery.
Which countries do you ship to?
We ship to the countries listed below. You can also find this list in our Shipping policy.
- Australia
- Austria
- Belgium
- Brazil
- Canada
- Czech Republic
- Denmark
- Finland
- France
- Germany
- Hong Kong
- Hungary
- Iceland
- Ireland
- Israel
- Italy
- Japan
- Malaysia
- Moldova
- Monaco
- Netherlands
- New Zealand
- Norway
- Poland
- Portugal
- Romania
- Saudi Arabia
- Singapore
- Slovenia
- South Africa
- South Korea
- Spain
- Sweden
- Switzerland
- Ukraine
- United Arab Emirates
- United Kingdom
- United States
- Vietnam
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, your watch must be unworn or unused, with tags, in its original packaging, and you’ll need the receipt or proof of purchase.
To start a return, email us at info@corgeutwatchco.com. If your return is accepted, we’ll send a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds and restocking fee
Once we’ve received and inspected your return, we’ll let you know if the refund was approved. If approved, you’ll be refunded on your original payment method within 10 business days. It can take additional time for your bank or credit card company to post the refund. A 15% restocking fee is applied to all 30-day refunds.
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason, with the same condition, packaging, and proof-of-purchase requirements as above.
Order cancellations
You may cancel an order within 24 hours of placing it. After that time, the order cannot be cancelled. To request a cancellation, email us with your order number. A 10% cancellation fee is applied to the order value for cancelled orders. Once a cancellation is received and approved, the refund is processed within 7–10 business days to the original payment method.
Movements
Many Corgeut watches are automatic (self-winding). Where a Japanese Miyota movement is used, that is stated on the product page. The Retro Hand Mechanical line uses a hand-wound mechanical movement, not an automatic. Always check the product page for the movement on the watch you are buying.
Questions
For any shipping, return, or product question, email info@corgeutwatchco.com or visit our Contact page. You can also read the full Shipping policy and Refund policy.